RKA Industrial Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
We collect Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. You can also opt out via any unsubscribe link we provide in emails or messages.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
What information we collect
Examples of Personal Information we may collect includes:
Identity and contact details: name, job title, employer, ABN (if relevant), address, email address, phone number
Service and job details: site address, crane and lifting equipment details, inspection and service history, work requests, photos taken for service records, compliance paperwork you give us
Training details: enrolment details for VOC training, attendance and course completion records (where relevant)
Account and purchase details (online shop): account login details, order details, delivery address, returns, and communications about purchases
Payment details: we do not store full card details on our servers. Payment processing is handled by our payment providers
Communications: calls, emails, SMS, enquiry forms, online chats, and notes of discussions
Website and device data: IP address, browser type, pages visited, referring pages, approximate location, and identifiers from cookies or similar technologies
Marketing preferences: your preferences and whether you have opted in or out of marketing
How we collect Personal Information
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by SMS, by email, via our website www.rkaindustrialsolutions.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties.
Third parties may include:
Your employer or site representative
Contractors and suppliers involved in delivering services
Payment, shipping, and IT service providers supporting our online store and systems
We don’t guarantee website links or policy of authorised third parties.
How we use Personal Information
We may use your Personal Information to:
Provide, manage, and improve our services (inspections, repairs, maintenance, installations, training)
Manage bookings, call-backs, quotes, job scheduling, and on-site service delivery
Issue invoices, process payments, deliver products, and manage returns
Keep service and compliance records where required for safety, auditing, warranty, or contractual reasons
Respond to enquiries and provide customer support
Send service notices and operational messages (appointment reminders, job updates, safety or service communications)
Send marketing communications where you have consented or where permitted by law
Run our website and online store, including analytics, troubleshooting, fraud prevention, and security monitoring
Measure advertising performance and improve your website experience
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
SMS opt-in details
If you provide your mobile number to us (for example via a web form, enquiry, booking, purchase, or by asking us to contact you), you consent to receive SMS from RKA Industrial Solutions that may include:
Transactional and service messages (appointment reminders, job updates, quote follow-ups, invoice reminders, delivery updates)
Marketing messages (only where you have opted in, or where permitted by law)
Message frequency will vary depending on your interactions with us.
You can opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us using the details in this policy. Standard message and data rates may apply.
Mobile information sharing statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors or service providers is allowed only to support operational purposes (for example, sending you service-related messages).
All other categories exclude text messaging originator opt-in data and consent.
Cookies and tracking practices
Our website may use cookies and similar technologies to:
Enable core site functions (such as cart and checkout)
Remember your preferences
Understand how visitors use our site (analytics)
Measure the performance of marketing campaigns and ads
These tools may collect website usage data such as pages visited, time on site, links clicked, referring pages, IP address, and device/browser details.
You can control cookies through your browser settings and, where available, any cookie banner or preference tools on the site.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. In some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
We may also disclose Personal Information to service providers we use to run our business and deliver services, such as:
Payment processors
Shipping and logistics providers
Website hosting and IT support providers
CRM, scheduling, and communications platforms (email, phone, SMS)
Analytics and advertising platforms
Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that disclosures comply with the Privacy Act.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
We use reasonable steps to protect information, which may include:
Access controls and user permissions
Secure passwords and multi-factor authentication where available
Encryption in transit where supported by our systems and providers
Backups, monitoring, and system updates
Staff and contractor controls around access to customer information
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
RKA Industrial Solutions will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
User rights
You can:
Request access to the Personal Information we hold about you
Request corrections to inaccurate or out-of-date information
Request deletion or de-identification where it is lawful and practical (noting we may need to retain some records for legal, safety, compliance, or accounting reasons)
Opt out of marketing at any time (email unsubscribe links, replying STOP to SMS, or contacting us)
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Mail: Unit 5, 58-60 Melbourne Rd Riverstone NSW 2765
Email: admin@rkaindustrialsolutions.com.au
Phone: 0483 985 169
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).