Effective date: 10 September 2026
This page explains how returns work at RKA Industrial Solutions. It sits alongside our
Terms of Service — section 9 covers returns and refunds.
Nothing on this page limits your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If goods
are faulty, not as described, or not fit for a purpose we told you they were fit for, you are
entitled to a remedy — repair, replacement or refund, depending on whether the failure is
major.
This applies regardless of anything else on this page. You do not pay a restocking fee or return
freight on a faulty item.
Faulty, incorrect or damaged goods
Contact us as soon as you notice the problem and include:
- your order number
- the product code
- photos, where relevant
- a short description of the issue
Please check deliveries promptly and tell us within a reasonable time if goods arrive damaged,
incorrect or missing.
Change-of-mind returns
We can usually take a change-of-mind return, but it has to be arranged with us first. Most stock
goes back to our supplier, and their terms decide what we can accept.
Contact us for approval before sending anything back. Goods returned without
approval may not be accepted. We will confirm the restocking fee and any freight cost before you
commit to the return.
- Restocking fee — our supplier charges a restocking fee on returned stock
and it is passed on to you at cost. We will tell you the amount up front. - Return freight — you arrange and pay for getting the goods back to us.
Delivery fees may also apply. - Condition — goods must be unused, in resaleable condition, and in their
original packaging.
We cannot accept change-of-mind returns on:
- special orders and items brought in specifically for you
- customised or modified items
- items that are no longer in resaleable condition
Lifting equipment that has been used
We cannot return used lifting equipment to stock. If you believe there is a fault with equipment
you have used, contact us — your rights under the Australian Consumer Law still apply, and we
will work through it with you.
Refunds
Approved refunds are made to the original payment method. Where a restocking fee or freight cost
applies to a change-of-mind return, it is deducted from the refund.
Starting a return
Email admin@rkaindustrialsolutions.com.au
or call 0483 985 169 with your order number.
RKA Industrial Solutions
Unit 5, 58–60 Melbourne Rd, Riverstone NSW 2765